PENGARUH KUALITAS PELAYANAN DAN LINGKUNGAN KERJA TERHADAP KEPUASAAN PASIEN PADA PUSKESMAS RUMBIA

Abstract

PHC As an important primary healthcare asset, it ensures the health of the community then its members by focusing on preventive measures as well as promotion to achieve the highest possible level of public health in the workplace. This study aims to determine whether patient satisfaction satisfaction at Puskesmas Rumbia Central Lampung is influenced by service quality and work environment work environment. Such a study is a quantitative design implemented description approach. A total of 95 patients at Puskesmas Rumbia Lampung Central Lampung became the sample subject. The results showed that at the Puskesmas Rumbia Health Centre, Central Lampung Regency, service quality and work environment have a significant influence on patient satisfaction, meaning that H1 is accepted. Have a significant influence on patient satisfaction, meaning that H1 is accepted, service quality and work environment have a significant effect on patient satisfaction so that H2 is accepted. Thus, aspects that are not examined in the discussion of this study also had an effect of 76.5% on satisfaction.