TANGGUNG JAWAB HUKUM TEMPAT PENITIPAN ANAK DI KECAMATAN BUKIT RAYA KOTA PEKANBARU

Abstract

The legal responsibility of childcare service providers in providing safe and comfortable services for consumers is crucial. This research is motivated by indications that the fulfillment of legal responsibilities by several childcare centers (TPA) in Bukit Raya District is not yet optimal, such as not meeting the standards of facilities and infrastructure, lack of clear information regarding services, or lack of appropriate compensation if losses occur to consumers. This study aims to analyze the implementation of legal responsibilities by childcare service providers in Bukit Raya District, Pekanbaru City, to avoid harming the interests of service users and to examine the remedies that can be provided by service providers for losses experienced by childcare service users. This research is a sociological legal research with a qualitative descriptive approach. The research locations are TPA Cerliana and TPA Mela located in Bukit Raya District, Pekanbaru City. Data collection was carried out through in-depth interviews with TPA owners/managers, parents of service users, and TPA supervisors of Bukit Raya District, direct observation of TPA facilities and infrastructure, and documentation studies of relevant documents. The results showed that the implementation of legal responsibilities by childcare service providers in Bukit Raya District, Pekanbaru City, has been running but not yet fully optimal. Fulfillment of infrastructure standards, provision of competent caregivers, implementation of learning programs according to the stages of child development, and implementation of SOPs are manifestations of efforts to carry out these responsibilities.