International Journal of Research and Review

SATISFACTION LEVEL OF PREGNANT WOMEN AT OBSTETRIC OUTPATIENT DEPARTMENT OF GENERAL HOSPITAL DR. SOETOMO, SURABAYA

Thu, 28 Mar 2024 00:00:00 +0000

Satisfaction level of pregnant women in type A hospitals is quite varied. This study aims to determine profile of pregnant women satisfaction at Obstetrics department of General Hospital Dr Soetomo, Surabaya. This is quantitative descriptive study, this study is survey and interview using questionnaire. Sample collection in this study used questionnaires and interviews. Based on time of study, this study uses cross-sectional because it studies correlation between cause and effect variables, with an approach at one time or a "point time approach", sampling technique in this study is Consecutive Sampling. Collected data will be tested and analyzed using Bivariate Analysis. Based on this study, satisfaction level of pregnant women at Obstetrics department of General Hospital Dr Soetomo Surabaya based on various dimensions of satisfaction, Majority of patients are satisfied with services of Dr Soetomo Surabaya Hospital. Majority of this satisfaction is felt by patient aged 19-35 years, coming from Malay race, Javanese ethnicity, housewives, highly educated and earning above or below regional minimum wage. Based on this study, the component of educational level has a significant relationship with the satisfaction of patient at the Obstetrics department General Hospital Dr Soetomo Surabaya. This studies suggest quality of service of Obstetrics department of General Hospital Dr Soetomo Surabaya is in accordance with the services of an A-accredited hospital where patients, especially pregnant women, are satisfied with the services provided by the Obstetrics department of Dr Soetomo Hospital, Surabaya.

The Influence Of Job Satisfaction, Workload, And Organizational Commitment On Turnover Intention Mediated By Emotional Exhaustion (Empirical Study: PT XYZ Employees In Bekasi)

Indra Bakti Situmorang, Andreas Heryjanto — Thu, 11 Jan 2024 00:00:00 +0000

The aim of this research is to investigate the influence of job satisfaction, workload, and organizational commitment on turnover intention which is mediated by emotional exhaustion in PT employees. XYZ in Bekasi. A Google Forms online survey of PT XYZ employees was used to collect data for this research. There are 137 populations who will be respondents and this research uses a correlational quantitative approach and is processed using the PLS version 4 program. The research results prove that job satisfaction does not have a significant effect on turnover intention. Other results prove that workload has no significant effect on turnover intention, organizational commitment has no significant effect on turnover intention, emotional exhaustion has a significant positive effect on turnover intention, job satisfaction has a significant negative effect on turnover intention which is mediated by emotional exhaustion , workload has a significant positive effect on turnover intention which is mediated by emotional exhaustion, organizational commitment has a significant negative effect on turnover intention which is mediated by emotional exhaustion. Theoretically, the implication of this research is to provide benefits in the form of knowledge to academics, practitioners and regulators, while managerially, management needs to encourage open communication between employees and management so that employees can communicate the problems faced in the company more comfortably.

Influence E-Service Quality To Customer Satisfaction Mediated by E-Trust (Empirical Study: Telemedicine Users at X Hospital Tangerang)

Putu Kusuma Edhi, Andreas Heryjanto — Thu, 11 Jan 2024 00:00:00 +0000

The Covid 19 pandemic phenomenon that occurred several years ago resulted in a decrease in the percentage of patient visits to hospitals, so the hospitals had to make innovations so that people, especially in certain conditions, could still check their health comfortably without having to visit the hospital. Health services must make innovations, one form of innovation in hospitals today is by using digitalization of Telemedicine health services, where patients and doctors can have personal consultations using communication technology, such as through video calls and conference calls provided in hospitals. The purpose of this research is to determine the influence of 1) e-service quality on customer satisfaction; 2) to determine the effect of e-service quality on E-Trust; 3) find out which E-Trust mediates the influence of e-service quality on customer satisfaction at RS X Tangerang. This research method is descriptive quantitative by collecting questionnaire data from outpatients at RS X Tangerang. The sample for this study was 120 patients. The results of the analysis show that the E-service Quality (ES) variable has an influence on the Customer satisfaction (CS) variable; (2) the E-service Quality (ES) variable has a positive and significant effect on the E-Trust (ET) variable; (3) the E-Trust (ET) variable has a positive and significant effect on the Customer satisfaction (CS) variable.

Driving Factors in The Implementation of Telemedicine During Pandemic Covid-19: A Systematics Review

Syarifah Soraya, Ede Surya Darmawan, Edy Gunawan — Sun, 26 Feb 2023 00:00:00 +0000

Novel coronavirus disease (COVID-19) has become a major health challenge worldwide. The telemedicine become preferred approach for health care delivery in this pandemic era. Telemedicine may turn out to be the cheapest and fastest way to bridge the rural-urban health divide in developing country, like Indonesia. Despite several benefits which telemedicine application offer to patient and physicians, the adoption of telemedicine health services still in its initial stages. The aim of this study is to determine the factors that influence the implementation of telemedicine for COVID-19 pandemic. This systematic review study was identified by searching Pub-Med and Google Scholar database (2020-2022). Only cross sectional studies included. Telemedicine for COVID-19 was selected as the main focus. Then, the factor influences the telemedicine implementation were adding. One author searched online relevant article and review all titles. The Cochran seven step model was used to perform the review. Criteria used to assess the methodological quality based on the British Medical Journal appraisal tool for cross sectional study. The extracted data included author, year publication, country publication, design, participant number, data collection method, outcome factors, main results, and limitation of the study. The article searched identified 70 citations. Of these, 30 title appeared relevant and were retrieved. Eight cross sectional articles selected for review. In all study included, all have high quality assessment based on Britih Medical Journal Appraisal Tool for cross sectional study . Included study total enrolled 97.711 subject age > 18 years live with COVID-19 pandemic. . This current systematic review shows information quality, system quality, services quality, performance expectancy, effort expectancy, effort expectancy, social influence, facilitating condition, perceived vulnerability, perceived severity, and response efficacy has strong relationship to telemedicine implementation. Examining the role of demographic characteristic, patient and clinician associated factors, and technology learning provide insight into the success and failures of telemedicine. This current systematic review shows the demographic characteristic, patient and clinician associated factors, and technology learning influence the success and failures of telemedicine. Specific factor like information quality, system quality, services quality, performance expectancy, effort expectancy, effort expectancy, social influence, facilitating condition, perceived vulnerability, perceived severity, and response efficacy has strong relationship to telemedicine implementation.

The Relationship Between Sleep Hygiene and Sleep Quality In Medical Faculty Students Airlangga University

Isna Yefa Rahma Tifani, Fidiana, Agustina Konginan — Sun, 23 Apr 2023 00:00:00 +0000

Background: Sleep hygiene is a behavior modification that can affect the fulfillment of sleep needs. In previous studies, it was stated that students who experienced poor sleep quality were the result of inadequate education on sleep hygiene practices. The use of sleep hygiene strategies is carried out as an intervention to improve the sleep practices of university students. Objective: This study aims to determine sleep hygiene, sleep quality, and analyze the relationship between sleep hygiene and sleep quality in students of the Faculty of Medicine, Universitas Airlangga. Method: This study was an observational analytical study using a cross-sectional design. Sampling using stratified random sampling technique with correlation coefficient formula with minimum results of 39 samples. The instruments used in this study were the Sleep Hygiene Index (SHI) and Pittsburgh Sleep Quality Index (PSQI) questionnaires. Data is tabulated using Microsoft Excel and processed using SPSS. Then, the data is analyzed with the Spearman test. Results: Of the 93 students who participated, the dominant respondents were aged 18-25 years (94.6%), were female (69.9%), had normal sleep hygiene (77.4%), and had poor sleep quality ( 65%). The results of statistical analysis of sleep hygiene with sleep quality obtained a significance value (p) of 0.036 (p < 0.05 0). Conclusion: With the significance value (p), it can be concluded that there is a meaningful relationship between sleep hygiene and sleep quality.

The Relationship Between Controlled Hypertension And Uncontrolled Hypertension With Quality Of Life In Cognitive Aspects In The Elderly

Fadilah Citra Cendika, Meity Ardiana, Hanik Badriyah Hidayati, Andrianto — Sun, 23 Apr 2023 00:00:00 +0000

Background: One of the cardiovascular diseases that often causes death is hypertension. If hypertension, especially in the elderly, becomes uncontrolled, it can cause a decrease in quality of life, one of which is the cognitive aspect. Objective: Determine the frequency distribution of gender, hypertension status, quality of life in cognitive aspects, quality of life in cognitive aspects in each hypertension status, as well as the relationship between controlled hypertension and uncontrolled hypertension with quality of life in cognitive aspects in elderly people with hypertension at Puskesmas Kelurahan Mojo, Kecamatan Gubeng, Kota Surabaya. Methods: This research is an observational analytic study with a cross-sectional approach using consecutive sampling technique with the correlation coefficient formula to determine the minimum sample, which resulted in the minimum of 12 samples. Patient data obtained from medical records and met the inclusion and exclusion criteria were interviewed using the Six-item Cognitive Impairment Test (6CIT). The data was then analyzed using Chi-square and Fisher's Exact test. Results: From 42 elderly people with hypertension, the patients were dominantly male (57,1%), had uncontrolled hypertension (59,5%), and had normal cognitive function (47,6%). Patients with controlled hypertension dominantly had normal cognitive function (26,2%), while patients with uncontrolled hypertension dominantly had mild cognitive impairment (23,8%). The results of statistical analysis of hypertension status, namely blood pressure control, with quality of life in the cognitive aspect obtained a significance value (p) of 0,245 (p> 0.05). Conclusion: With this significance value (p), it can be concluded that controlling blood pressure in elderly people with hypertension has no significant relationship with quality of life in the cognitive aspect.

Relationship Between Initial Glucose Levels And D-Dimer in Covid-19 Patients with Diabetes Mellitus at Dr. Soetomo

Luthfiyah Firdaus Maheswari, Soebagijo Adi Soelistijo, Aryati — Sun, 23 Apr 2023 00:00:00 +0000

Background:The importance of people with diabetes mellitus controlling blood glucose levels when infected with COVID-19 is because there is experimental evidence that the effect of diabetes on COVID-19 facilitates the entry of the virus into cells and the inflammatory response occurs in infection. Coagulation disorders occur in COVID-19 patients with DM regardless of the degree of severity at admission. Objective:This study aims to determine the relationship between initial glucose levels and coagulation dysfunction in COVID-19 patients with diabetes mellitus at Dr. Soetomo. Method:This research is an analytic observational study with a cross-sectional approach. Sampling used consecutive sampling technique with a correlation coefficient formula which resulted in a minimum number of subjects of 17 patients, then analyzed using the Spearman's Rho test. Demographic data for the study were obtained from the Medical Records of inpatients with COVID-19 infection with DM at Dr. Soetomo for the 2021 period which meets the inclusion and exclusion criteria. Results:A total of 22 patients participated in this study, the dominant subjects were male (54.5%), aged 20-60 years (68.2%), had high glucose levels.≥200 mg/dL (86.4%) and moderate d-dimer levels of 500-2800 ng/mL (68.2%), while high ratios >2800ng/mL (31.8%) and with comorbid hypertension, malignancy, cardiovascular disease, and obesity (86.4%). The results of statistical analysis of initial glucose levels with coagulation dysfunction obtained a significance value (p) of 0.760 (p>0.05). Conclusion: There is no significant relationship between initial glucose levels and coagulation dysfunction.

The Relationship Between Perceptions of Aging With Attitudes of Airlangga University Students Towards Elderly

Allyza Firdaus, Erikavitri Yulianti, Atika, Novira Widajanti — Mon, 29 May 2023 00:00:00 +0000

Backgrounds: Elderly is the final stage of the human life cycle. Perception shapes how individuals understand their surroundings and the various choices they make. Wrong perceptions of individuals will affect individual attitudes towards the elderly. The attitude of the younger generation is closely related to the elderly, because some of them will eventually provide care for the growing elderly population. This study aims to analyze the relationship between perceptions of aging and students' attitudes towards the elderly. Objectives: This study aims to analyze the relationship between perceptions of aging and the attitude of Airlangga University students towards the elderly. Methods: This study is an observational analytic study with a cross-sectional design. The sample consists of 85 students in 2022. The research was conducted at Airlangga University using primary data from the Kogan's Attitude toward elderly questionnaire and a questionnaire created by researchers via the Google form. Correlation analysis is used to answer the research hypothesis. Results: This study shows that the majority of respondents are female (71.8%) with an age range of 20-21 years (56.5%), are at the economic level at the economic level of IDR 750,000X > IDR 1,000,000 (77.6%), come from the faculties of medicine (50.6%), have lived with the elderly (71.8%) and are currently not living with the elderly (72.9%). The majority of respondents have positive perceptions and attitudes with an average perception value of 43.7 and an average attitude value of 102.1. The results of Spearman's correlation test analysis show that the coefficient value between perceptions of aging and student attitudes is 0.528 which includes a strong positive correlation. The results of the p value show a value of 0.000 (p <0.05), which means that there is a relationship between perceptions of aging and students' attitudes towards the elderly. Conclusion: There is a relationship between perceptions of aging and student attitudes toward the elderly.

Indonesian Women Workers’ Condition Within Kafala Labor System in Egypt: The Case of Winarti Musiyar

Siti Nurohmatiljanah Setiawan, A Muchmudi, Kurniawaty Iskandar — Sun, 18 Jun 2023 00:00:00 +0000

The research examines Indonesian women workers' conditions in Egypt, which has been known for its solid patriarchal cultural background. A case that occurred to an Indonesian women worker, Winarti Musiyar, is chosen as the topic-focus on providing a complete description of the underlying factors behind the misfortune occurring to her. Moreover, the research focuses on Winarti's motivating factor in deciding to work in Egypt, Indonesian women workers' conditions in Egypt after the migrant workers moratorium in the Middle East, and misconceptions of language and culture that Winarti probably encountered when working in Egypt. The postcolonialism theory initiated by Edward Said and the DualSystem theory, a synthesis of Marxist and Radical Feminist theory, is applied as a dissecting theory to the object under study. To comprehend the context of the discussion, a descriptive-analytical approach is carried out, as well as a sociocultural approach to describe unquantified phenomena to become descriptive. The researchers conclude several factors caused the phenomenon experienced by Winarti based on the labor system in the Middle East, namely, Kafala and the language-cultural background that pushed Winarti to experience the tragic circumstances of becoming a murder victim in Egypt 2015. The phenomenon experienced by Winarti Musiyar reflects the fate of Indonesian women migrant workers in Egypt.

Evaluation of the Implementation of the Command Post Policy for Controlling the Availability of Oxygen for Medical Needs for Handling the 2019 Coronavirus Disease in West Java Province

Ahmad Jundi Khalifatullah, Pujiyanto — Sun, 25 Jun 2023 00:00:00 +0000

Introduction: The Provincial Government of West Java has issued a Decree of the Governor of West Java Number: 443/Kep.350-BUMD DAN INVESTASI/2021 concerning the Command Post for Controlling Oxygen Availability for Medical Needs for Handling Coronavirus Disease 2019 in West Java Province. The oxygen command post was formed to deal with oxygen emergencies at the peak of the Covid-19 variant of the delta in West Java July-September 2021. Even though it has been passed, it is not yet clear how to evaluate the oxygen command post in carrying out its functions as stipulated in the governor's decree. Evaluation is very important as learning and in order to prepare for handling future medical oxygen needs. Purpose: To find out the evaluation of the implementation of the West Java Governor's Decree Number 443/Kep.350-BUMD AND INVESTMENT/2021 concerning the Command Post for Controlling Oxygen Availability for Medical Needs Handling Covid-19 in West Java Province, especially at the peak of the delta variant. Methods: This research is a non-experimental research with a qualitative case study approach which is expected to answer research questions. This study uses the theoretical approach of George C. Edward III's Policy Implementation Model and William Dunn's Theoretical Decision Evaluation. The methods used in data collection were in-depth interviews with informants and document review. Results: The results showed that the oxygen command post implemented its function quite well but was not optimal by fulfilling medical oxygen needs at the peak of the Covid-19 period, the delta variant. From the aspect of communication, good communication has been established within the oxygen command post, better communication is needed with partners outside the oxygen command post. From the aspect of resources, staff have been fulfilled and given authority, but the available budget has not been able to meet all the needs of facilities in the field. In preparing the needs plan, distribution control by appointing a Local Government Owned Enterprise (BUMN) is the right choice in view of its ease of movement, but it is hoped that technical constraints that occur in the field can be mitigated in the future. Although coordination and synchronization are carried out quite often, the same frame must be built from top to bottom so that there is no miss communication that hinders coordination. Even though they have formed a secretariat/warehouse, the information management of the oxygen command post is centered on the picobar service in West Java Province, which is in accordance with the mandate of the governor's decree. The monitoring carried out is also quite good though, the monitoring should involve partners outside the oxygen command post so that they can also find out the current situation and conditions of oxygen emergencies. However, it is difficult to assess the overall evaluation with certainty because there are no standard rules regarding the assessment of the performance of the oxygen command post.

The Causing Factors Mapping of Landslides on Riau Province National Roads

Talitha Fully Rahmayanti, Ayomi Dita Rarasati — Sun, 25 Jun 2023 00:00:00 +0000

Landslides are one of the natural disasters that often occur in areas that have a wet tropical climate which is common in Indonesia. Riau Province is one of the provinces that regularly experiences landslides. In Riau Province, over the last decade (2013-2022) there have been 69 landslides and several was a landslide which cut off transportation access for the National Road that connects Riau Province with West Sumatra Province, North Sumatra Province and Jambi Province. The occurrence of repeated occurrences at the same/adjacent landslide locations in short period of time is caused by the landslide handling that has not been maximized or even has not even done, thus affecting the implementation of landslide disaster risk control. The purpose of this study is to recommend a risk control strategy for landslide disaster risk control in Riau Province National Road. This research was carried out by collecting data through a questionnaire survey. Then followed by qualitative risk analysis in order to obtain the dominant risk that affects the landslide disaster in Riau Province.

Relationship between Education Level and Child Marriage to Women of Reproductive Age in the Maluku Region (2017 IDHS Data Analysis)

Elvicta Venteysa Ternate, Dr. drs. Tris Eryando, MA — Mon, 26 Jun 2023 00:00:00 +0000

According to Law No. 35 of 2014 what is defined as a child is someone who is not yet 18 years old. So that child marriage is marriage that occurs to children who are not yet 18 years old. This definition of child marriage is used if one of the husband or wife is married under the age of 18(Fauji Hadiono, 2018).This study used data from the 2017 IDHS with the number of women of childbearing age who met the criteria as the unit of analysis, namely 656 respondents. This study used a quantitative approach with a cross-sectional design, and statistical methods of logistic regression analysis.The research results showwomen of childbearing age who are married aged <17 years are 65.5%, and married aged> 18 years are as many as 34.3%in the Maluku Region. Besides thatChild marriage among women of childbearing age in the Maluku Region is significantly related to the woman's education level (p-value <0.001), partner's education level (p-value 0.035), and area of residence (p-value <0.001)

Child Marriage and Its Impact on Indonesian Women's Fertility (2017 IDHS Data Analysis)

Safira Alifia Husna, Milla Herdayati — Mon, 25 Sep 2023 00:00:00 +0000

Child marriage is still a crucial issue in various developing countries, especially Indonesia. The many health impacts arising from child marriage are a reason to further explore the relationship between child marriage and fertility outcomes for women in Indonesia. This study uses data from the 2017 IDHS with the number of women of childbearing age who meet the criteria as the unit of analysis, namely 23,755 respondents. This research uses a quantitative approach with a cross-sectional design and statistical methods of logistic regression analysis. The dependent variable in this study is fertility outcome (early fertility, repeat childbirth, use of modern contraception, and total fertility). Meanwhile, the independent variable is child marriage (<19 years) and the covariate variable consists of the demographic characteristics of the respondents (age, place of residence, education, work status, wealth index, mass media exposure). The research results showed that 40.9% of respondents had child marriages. Child marriage is significantly associated (p-value <0.001) with early fertility (aOR=0.466), repeat childbirth (aOR=1.202), use of modern contraception (aOR=1.163), and total fertility (aOR=1.217) after being controlled by variables demographic characteristics.

The Influence Of Content Marketing On Customer Retention Mediated By Customer Engagement And Brand Awareness Among “Kapal Api” Coffee Consumers In Surabaya

Laurent Regina Anjani, Sri Tjondro Winarno, Taufik Setyadi — Thu, 07 Dec 2023 00:00:00 +0000

The coffee brand "Kapal Api" dominated the instant coffee powder market in Indonesia. In the rapidly evolving coffee industry era, the primary challenge was to sustain its leading position and retain customers. Given the evolving consumer behavior, marketing strategies, particularly through content marketing, became increasingly crucial. This research aimed to analyze the influence of content marketing (X) on customer retention (Z), mediated by customer engagement (Y1) and brand awareness (Y2) among "Kapal Api" coffee consumers in Surabaya. The research method employed was Structural Equation Modeling (SEM) based on Partial Least Square (PLS), specifically using the WarpPLS 7.0 program. Primary data were collected through questionnaires with a sample of 155 respondents selected through non-probability sampling techniques, namely purposive and voluntary sampling. The research results indicated that the path coefficient values for the indirect influence on X, Y1, and Z were 37,7%, meaning these variables could impact customer retention. For X, Y2, Z, the value was 39,9%. However, when considering direct influences, X on Y1 was 75,3%, X on Y2 was 72,8%, and X on Z was 24,6%. Thus, the findings suggested that maintaining customer retention (Z) requires more intensive efforts.

The Relationship of Hypertension with Neutrofil Lymphocyte Ratio Value in Patients Confirmed Covid-19 at East Jakarta Regional Hospital

Dwitya Dian Pratiwi, Sudarto Ronoatmodjo — Tue, 26 Dec 2023 00:00:00 +0000

Comorbid factors hypertension and neutrophil ratio values lymphocytes (RNL) in patients with confirmed Covid19 due to cause reduced amount plasma cells that produce antibodies so aggravate and slow down the healing process . Study This use approach descriptive quantitative with use Chi Square test analysis . Result of study namely : the neutrophil ratio value lymphocytes (RNL) and comorbidities hypertension ( disease comorbidities ) in patients with confirmed Covid-19 is influenced by type gender and range age at each patient . And found exists connection hypertension with neutrophil ratio value lymphocytes in patients confirmed covid-19 AT EAST JAKARTA Regional Hospital from July to September 2021. For consider factors others in patients confirmed covid19 as one of the parameters is For increase patient and control antibodies risk comorbidity others to avoid from SARS-CoV-2 infection due to poor prognosis until can prevent happen mortality in covid-19 patients .

The Analysis of Implementation of the Post Partum Family Planning (PFPP) Program Policy in Bekasi City in 2022: Based on BKKBN Regulation No. 18 in 2020

Umi Salamah, Pujiyanto — Mon, 01 Jan 2024 00:00:00 +0000

Based on Presidential Regulation No. 18 Year 2020 about Plan Development Period Intermediate National (PDPIN) Year 2020-2024, development in Indonesia it is implemented to form Human Resources (HR) and empowered competitive and quality (Secretariat of the President of the Republic of Indonesia, 2020). Efforts to enhance HR quality among them are carried out by increasing degrees of health as well as level of education in the community (Ministry VAT / Bappenas, 2019). One of the indicators in measuring degrees of health is Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR). Mother and child health problems which are still a priority in Indonesia are its highest number of pain and deaths, especially in the group Mother pregnant, baby, and toddler. Reason its height MMR is wrong the only one is 4 (four) too or 4T, ie too old giving birth (age mother > 35 years), too young giving birth (age mother < 21 years), too near distance birth (< 3 years), and too Lots give birth to (give birth to more than 2 times). Four also give risky impact specifically for increasing Maternal Mortality Rate (MMR) and death of baby or can have bad impact on baby in her womb. Which it contains. The method used in this research is a qualitative method with design study form case studies. In this research, it is explored issues and more in-depth information regarding implementation of BKKBN Regulation No. 18 of 2020. Based on research results can be concluded as follows: Overall Postpartum family planning services are not fully compliant with BKKBN Regulation No.18/2020 still many do not understand about the definition and importance of post-natal family planning labor. So in implementation this policy is to improve the scope of Post Partum Family Planning services, to be supported by sources Power form sufficient funding to fulfill the need provide family planning for Couples of Childbearing Age (PUS) in the area. Apart from that, it needs to be supported by facilities form provision of Decision Making Tools (DMT/ABPK) , guidelines and IEC materials for power executor as well as increasing number of extension workers KB or equivalent who coordinates propulsion family planning participants to health centers and homes Sick

Sharia Auditor Competency Model at Indonesian Sharia Bank Lumajang

Novita Nurul Rohma, Agung Budi Sulistiyo, Whedy Prasetyo — Fri, 17 May 2024 00:00:00 +0000

The aim of this research is to build a competency model for sharia internal auditors at Bank BSI Lumajang. The research uses qualitative methods with a biographical approach. The subject of this research is a single person. The data used is primary data obtained during interviews. The results of the research show a triangular model with the order: the first part is based on knowledge which is divided into two parts, namely general knowledge is knowledge that is obtained formally while studying and special knowledge that can be obtained before or after work such as competence, in the second part there are abilities where an auditor must have the ability to analyze a case carefully and be able to communicate with internal and external parties, while for the third order at the top of this model is the character of an auditor which has become a necessity that they must have a professional attitude in doing his job.