PENGUKURAN KINERJA DENGAN PENDEKATAN BALANCED SCORECARD PADA PERSPEKTIF PERTUMBUHAN DAN PEMBELAJARAN (Studi Kasus Pada CV X)

Abstract

Companies can assess performance through various aspects including human resources owned in each division by using the right method. The concept of the balanced scorecard is a method that can be used to assess long-term company performance in all existing aspects. The balanced scorecard method consists of several perspectives, namely a financial perspective, a customer perspective, an internal business process perspective, and a growth and learning perspective. This study aims to analyze and determine the performance of employees at CV X in the sanding division using one of the perspectives of the balanced scorecard, namely the perspective of growth and learning. This research is included in qualitative research using descriptive analysis. The variables used in this study are based on measurements in the growth and learning perspective, namely job satisfaction, work motivation, and employee capabilities. Sources of data in this study were obtained from primary data through interviews and direct observation in the sanding division at CV X. The results obtained for employee satisfaction were quite good, work motivation was good and employee capabilities were not good